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FAQ

I ADDED AN ITEM IN MY CART, BUT IT IS NOW SOLD OUT
WE SELL ON A FIRST COME, FIRST SERVED BASIS. WHILE YOU WERE IN THE PROCESS OF CHECKING OUT, ANOTHER CLIENT MAY HAVE COMPLETED THE PURCHASE OF THE LAST AVAILABLE ITEM. 

HOW DO YOU SHIP YOUR ORDERS? 
WE OFFER COMPLIMENTARY EXPRESS SHIPPING FOR ALL ORDERS. OUR WAREHOUSES ARE CLOSED ON SUNDAYS AND PUBLIC HOLIDAYS. PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THOSE DAYS. 

 

HOW DO I TRACK MY ORDER?
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION & TRACKING NUMBER FROM UPS.  

WHEN WILL MY ORDER ARRIVE?
WITHIN 3-5 BUSINESS DAYS   

HOW DO I CONTACT CLIENT SERVICE?
WE ARE OPEN FROM MONDAY TO FRIDAY 9 AM TILL 7 PM EXCLUDING HOLIDAYS. YOU CAN CONTACT US AT CONCIERGE@MYDRYP.COM. WE STRIVE TO REPLY WITHIN 48H DURING BUSINESS DAYS. 

DO YOU OFFER GIFT CARDS?
NOT AT THE MOMENT. 

 

HOW DO I TRACK MY ORDER?
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION & TRACKING NUMBER FROM UPS.  

 

DO YOU ACCEPT RETURNS?
PLEASE REFER TO RETURNS IN TERMS & CONDITIONS.   

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